FAQs

How to Cancel or Suspend Your Service: Our service operates on a month-to-month basis, and if you wish to cancel or temporarily suspend your account, just reach out to us. You can contact us through the 'Contact Us' section, send an email, or mail a written notice, and we’ll take care of the rest. Please ensure that any cancellation or suspension request is submitted before the 20th of the month. Requests made on or after the 20th will still incur charges for that month.

What Equipment Do You Use and What Happens to the Waste? For our residential customers, we use a specialized scooper designed to handle large amounts of waste. After collecting the feces, we securely bag it and remove it from your property. To protect both you and us, we thoroughly clean and disinfect our equipment, as well as our work boots, after each visit. This ensures that no parasites or pathogens are transferred between properties.

Do I Need to Unlock My Gate? Yes, please make sure your gate is unlocked on the day of your service. For safety and liability reasons, our team is not permitted to climb or jump over fences. If it’s more convenient, you can provide us with a key or combination. If the gate is locked, blocked by obstacles, or difficult to open due to faulty parts, or if a dog prevents us from entering, we will still charge for the service. No credit will be given for the missed service, as we would need to return and manage extra work.

Can We Work with Your Dog in the Yard?
Generally, yes, we are comfortable working around dogs. However, there are situations where a dog may prevent us from accessing the yard. If you know that your dog isn’t comfortable with strangers or if it’s clear that your dog is not allowing us to perform the service, we kindly ask that you keep your dog restrained or in a separate area. We want to ensure the safety of both your pet and our staff.

Payment Information and Late Fees:
If payment isn’t received by the due date, please be aware that a late fee will be applied. A minimum fee of $12.99.

If you are paying by cash or check, please ensure that payment is left in the agreed location, as we won’t check to confirm receipt. If we arrive and find that payment hasn’t been left, a $10.00 travel fee will be added to that month's service charge. Please remember that all outstanding payments must be submitted before we can proceed with future services.

For your convenience and to avoid service disruptions, we recommend setting up automated payments ensuring payments are sent to us on time. Also, if your payment isn’t received and we need to return to complete the service, the previous week’s charge will not be credited, as we will have to adjust our schedule accordingly.